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We're working hard on our website and are in the process of making it Level AA accessibility. Our site displays correctly in current browsers and uses standards compliant HTML code for the majority of pages. Whilst we strive to adhere to WCAG standards for HTML it is not always possible to do so in all areas of the website due to the limitations of some of our third party providers.

If you do find any problems, please go to our web enquiry page and let us know.

Accessing PDFs on our site

You'll need to download and use free Adobe Reader software to access the portable document format (PDF) files on our website.

Download the latest version of Adobe Reader.

For further information on Adobe products and accessibility go to the Adobe accessibility section.

All our documents can be produced in an alternative format on request - in Braille, large print or on audiotape. We can also produce them in other languages.

Viewing CSV files on our site

CSV (Comma-Separated-Value) is a common file type used to import data from one software application to another, with commas separating the values in each field.

This file format allows for data to be easily retrieved into a variety of applications, they are best viewed within one that will allow the easy manipulation of data that is displayed in columns. Common examples of such applications are those that are used to create spreadsheets, such as Microsoft Excel or Open Office Calc.

If you don't have access to a suitable application, you can also view:

  • the data in either an ASCII text-editor or a word-processor. However, since neither of these application types has the facility to easily format the width of the data columns, quite a bit of manual reformatting may be required to view the files properly.
  • the file in your browser, or you may want to download the file by 'right-clicking' on the link and save the file to your computer.

Some people may find that when they view the CSV file some information may not be correctly displayed. For example, you may see:

  • rows of 'hash' symbols eg '######' instead of numbers or letters, this is because the current column is too narrow, try double clicking the column header
  • some information displayed in 'scientific notation' eg '1.23 x 109' instead of '1230000000', this is remedied by setting the column format to 'number' rather than 'general' or 'scientific'.

If you need help getting started online

If you have any difficulty using the internet or have any accessibility issues, we hope the following information is useful:

Getting started with the internet on BBC WebWise