Skip to main content
Business advisersIn this
section

On this page

What must your client continue to do?

Automatic enrolment is a continuing responsibility for employers. An employer's duties do not end after their staging date (or duties start date, if they don't have a staging date).

You can help your client avoid penalties by understanding how they must meet their duties. Your client must:

  • keep records of their automatic enrolment activities (this includes the names and addresses of staff they've enrolled, records of when contributions were paid into a pension scheme, staff opt-in notices, pension scheme reference or registry numbers and information sent to the pension provider) for six years and opt-out notices for four years, read our page on record-keeping for more information
  • monitor the ages and earnings of their new and existing staff and check their automatic enrolment eligibility every month (software can help them do this) for existing and new staff. As staff become eligible they will need to be enrolled, read our quick guide to setting up payroll (PDF, 179kb, 4 pages)
  • enrol staff and write to them to let them know how automatic enrolment applies to them as they become eligible
  • pay contributions to their pension scheme

Responsibility for meeting their duties ultimately lies with the employer.

What letters are sent to my clients from TPR?

The Pensions Regulator (TPR) sends out regular letters and emails to employers to support them with their automatic enrolment duties. You may find it useful to familiarise yourself with these, to help your clients understand what to do and by when.

These letters form a series of communications which will be sent to your clients during the automatic enrolment process, helping them to understand their duties and guiding them through what to do next.

Advanced guidance

These resources may help if you have more detailed questions on the above:

Go to '10. Completing the declaration of compliance'

See related content

home.business_advisers.automatic_enrolment_guide_for_business_advisers.9._knowing_your_clients_ongoing_duties.page