Job ref: 207940
TPR grade: R&O Grade 11
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2 trillion of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
We are looking for a Case Officer who will ensure a pro-compliance culture with Automatic Enrolment (AE), including Maintaining Contributions.
Working independently and as part of a team, you will be responsible for undertaking and delivering effective investigations and regulatory outcomes across a range of enforcement options. You will provide effective end to end management of a portfolio of selected cases in line with agreed policies and procedures.
This will involve setting case strategies, carrying out investigations, information gathering work with a wide range of stakeholders (employers, schemes, workers / members), resolving cases through education and engagement, using the regulator’s enforcement powers or escalating where appropriate, and making recommendations for case closure / disposal.
Responsibilities
You will:
- provide professional, effective end to end case management to maximise compliance with AE and protect members’ benefits in line with agreed policies and procedures
- make independent decisions on using extensive statutory powers to facilitate the progress of cases. This will include the application of civil fines when appropriate
- be able to undertake high volumes of work and use a risk-based approach to prioritise and escalate cases when necessary
- proactively liaise with scheme providers, savers and other interested parties to secure information in the correct manner, and personally analyse and present findings
- review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information
- identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case related risks
- contribute to continuous improvement of processes and knowledge management
- have excellent systems and processes understanding with experience of working across different IT platforms and with the ability to cross reference data
Essential and desirable criteria
Essential
- Demonstrable experience within either an investigative, regulatory, or similar environment.
- Demonstrable experience of end-to-end case management gained through investigations, complaint handling or related activities.
- Ability to handle high volumes of work, managing around 35 cases at any time; able to prioritise when necessary and maintain attention to detail and accuracy.
- Risk awareness when managing and prioritising complex and volume casework and the practical application of legislative frameworks to the regulated sector.
- Experience of working with sensitive material, following policies and guidance to ensure integrity and security, including an understanding of GDPR principles.
- Experience in dealing with internal and external customers / stakeholders at all levels.
- Excellent written, verbal, and non-verbal communication skills with an ability to tailor approach to the audience and circumstances, on a case-by-case basis, whilst delivering a clear, consistent and authoritative message – particularly to unwilling, adverse and/or hostile individuals.
- Sufficient knowledge and technical ability to effectively use several IT related systems (case management system, reporting databases, customer relationship management and others).
Desirable
- An awareness of AE and Pensions Act 2008.
- A nationally recognised qualification or accreditation as an investigator. Proven experience of successfully working in an investigatory (criminal or regulatory) environment with case management expertise.
Person specification
- Ability to prioritise and use initiative.
- Problem solving and analytical skills.
- Communication skills at all levels.
- Attention to detail and accuracy.
- Personable and a team player.
Salary and benefits
As well as a salary, starting from £28,233, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 207940 along with:
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period
Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Applications will be considered on a part time and job share basis.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
TPR is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.