Job ref: 198881
TPR grade: R&O 3 – Director
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2 trillion of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
We have an exciting opportunity for a Digital Services Director to join our senior team in a critical leadership role. You will have the opportunity to lead from the front, set the strategic direction, inspire and empower a team of experts around a common goal.
This position sits within our Digital, Data and Technology (DDaT) Directorate , reporting to the Executive Director and will have a leading role in the transforming the way that TPR works. The Directorate’s vision is to be a catalyst for pensions innovation and regulatory effectiveness. We’re using digital, data, and technology to revolutionise pension regulation and making it more efficient, secure, transparent and customer centred.
Our Digital team is new and is at an exciting juncture, turning our existing capabilities into a modern, and high-performing digital function with agility, user-centricity and innovation embedded throughout.
As Digital Services Director, you will design and lead the development of new capabilities to empower the transformation of TPR. You will lead your teams to ensure collaborative, organisational delivery and support to all related disciplines including technology services, change and data.
As a member of our senior leadership team, you will participate in developing the broader TPR operational design and planning, specifically through relationships across the senior leadership team, Directors, Exco and the Board. You will role-model by demonstrating TPR values, behaviours, building a supportive, productive and adaptive culture putting the saver at the heart of everything we do.
Responsibilities
As Director of Digital Services, you will be responsible for.
- Strategic direction: Develop and maintain a digital strategy that is aligned with TPR corporate strategy and aligned with Government Digital Service Standards. Clear articulation at our Executive Committee (ExCo) and Board level of digital strategy and service definition, including implementation options and progress.
- Leadership: Lead the digital team, role-modelling TPR values, behaviours and building a supportive, productive and adaptive culture. Ongoing review of development and experience needs of team to support future TPR. Manage annual budget and financial controls and provide regular reporting.
- Stakeholder management: Lead, negotiate and maintain strategic partnerships and contracts from a digital perspective. Develop strong strategic relationships and alliances across the Government digital community, particularly the regulatory network and DWP. Support ExCo by providing insight into how digital technologies and services can contribute to the strategic vision of TPR as a digitally enabled, data driven regulator.
- User Centred Design: Drive digital user experience as a priority across all c
- Technology Design: Lead the creation of our technology architecture and solution design, ensuring we have a joined-up technology plan and deliver through controlled innovation. Lead our design governance so we ensure appropriate control, value for money and cyber safety.
- Product management: Lead in developing an innovative product portfolio of digital initiatives and opportunities including the DDaT pipeline of work. Promoting this across TPR and ensuring it is reflected in delivery plans. Working with colleagues, including ExCo and Board, to prioritise opportunities and drive the digital agenda in support of TPR as a digitally enabled and data-driven regulator.
- Delivery: Lead a new way of working so we implement and lead business enhancing digital technology changes throughout the organisation, developing digital channels and user experiences.
Essential and desirable criteria
- Proven ability to be an effective leader, coach and mentor. Who encourages open dialogue, the sharing of ideas and 360 feedback.
- Extensive experience in a senior management role in Digital Transformation or equivalent position in a complex environment.
- Experience of developing a vision and roadmap for the delivery of high performing digital services to users.
- Experience implementing a step-change in DDaT delivery capability in a large organisation; and sponsorship and introduction of new methods, including the use of agile at scale.
- Solid experience of taking a user-centred approach to service design and delivery.
- Evidence of successful monitoring and delivery of end-to-end programmes at scale, through multi-discipline teams.
- Experience of guiding digital services through service standard assessments in line with the GDS service manual.
- Evidence of having provided digital assurance to ensure relevance, user-centricity and ongoing support of digital services.
- Solid knowledge in emerging digital technologies, and the ability to apply these in the service of the TPR’s key business goals.
- Deep technical understanding in order to engage effectively with technology and, in particular, architecture colleagues.
- Good understanding of change management approaches and methodologies and how they can be used and/or impact digital service delivery.
- Experience of influencing and communicating up to Board level.
- A solid understanding of stakeholder management and business/cultural change approaches.
Person specification
- Excellent interpersonal skills, ability to foster strong working relationships across boundaries, maintaining challenge and support.
- People and performance management skills demonstrated through Successfully building, leading and developing a team of DDaT delivery professionals.
- An entrepreneurial mindset able to find innovative solution to new and existing challenges.
- Ability to lead and drive operational and cultural change, bringing your people with you.
- Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels in a supportive but persuasive and convincing manner.
- Has a broad and deep digital knowledge coupled with an ability to understand TPRs business drivers and adaptability to support those objectives.
- Forward thinking: takes the initiative to keep both own and team’s skills up to date.
- Coach/mentoring of senior management and stakeholders.
- Ability to share experience and constructively challenge in a collegiate and supportive way.
Salary and benefits
As well as a salary starting from £109,307, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 30 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 198881 along with:
- a statement no longer than 300 words, describe why you would be a suitable candidate and how your experience and skills meet our essential criteria
- a copy of your CV
Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Applications will be considered on a part time and job share basis. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
TPR is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.