Job ref: 192297
TPR grade: Grade 10 - Associate
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2 trillion of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
This is a fantastic opportunity to join a diverse and friendly team of administrators in the role of Senior Frontline Support.
Our Frontline Support Team provide administrative support across several different teams. As a Senior Frontline Support (Associate) you will be passionate about training, mentor and leading all aspects of workflows and have the ability to maintain positive and productive working relationships in a reactive environment.
You will be responsible for supporting a team that provides comprehensive administrative support across both our Regulatory Compliance and Market Oversight Directorates. To achieve this, you will maintain efficient and effective strategies and monitor business assurance, including compliance with internal controls and data quality to support TPR’s statutory objectives.
There may be a requirement to travel to various places within the UK.
Responsibilities
You will:
- handle internal mailboxes, allocating work and ensuring it is completed within SLAs
- deputise for Frontline Support Team Leaders when required
- mentor/coach/train the lead administrators in the team
- perform monthly quality assurance checks. Identify risks, solving/raising and feeding back on outcomes
- maintenance of internal process guides
- provide administrative support to stakeholders including minute taking, saving documents to CRM system, diary management and preparation of court bundles
Essential and desirable criteria
Essential
- Ability to mentor, support and develop others.
- Ability to prioritise workload in a fast-paced environment.
- Proven track record of problem solving whilst being solution focused.
- Knowledge of Microsoft office and CRM systems.
Desirable
- Understanding of Quality Assurance and the impact of this on workflows.
- Experience of having challenging conversations and reaching resolution.
Person specification
- Proactive and flexible.
- Attention to detail.
- Be a team player.
- Able to maintain confidentiality.
Salary and benefits
As well as a salary from £31,684, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 192297 along with:
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period
Interviews for this role, will be held between: 31 July and 2 August 2024.
Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Due to the nature of this role we can consider applications at a minimum of 21 hours per week. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
The Pensions Regulator is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.